No personal information is collected from this website without your consent. When you use our contact us form, the information entered is not available on our website or shared beyond our staff, and is stored securely.
We do not sell, share, or make available your personal data other than in the normal course of business.
Whether you contact us for a shipping quotation or for advice, access to your details is carefully managed. We treat all personal data with respect and as required under the Data Protection Act 1998.
Protection has been extended since May 2018, by EU wide, General Data Protection Regulation (GDPR). This gives individuals more control and choice over how their personal data is used along with requiring us to be fair and transparent.
The focus of regulation is on complex data gathering, profiling and consent. Whilst we only gather personal data as part of open, essential transactions, following regulation as far as this applies still makes sense.
The privacy of our customers should be and is our first commitment. You are the rightful owner of your details, plans and actions, not least where this may involve business sensitive, international travel, or movement of goods.
This principle is extended to discussions we have, notes which are taken, or electronic correspondence. Clients have a right to privacy at all times.
Our staff are trained to respect this and as importantly, in procedures which help ensure privacy. The same intent is given to document management, on paper, or electronic and to the running of our website.
Data Protection & GDPR
The data controller for information collected via this website is Templar Freight Services, Queensgate House, 48 Queen Street, Exeter, EX4 3SR.
Our lawful basis for processing your data is legitimate interest in meeting client requests and that potential clients freely provided their data. This is retained as long as needed and may be kept on record for future transactions.
You should be aware of your rights under GDPR:
- Know what information is collected and how – In this case supplied by you, via a form, or email.
- Understand how data is used – Templar Freight Services only use personal, or business data to fulfil client requests.
- To access your data within one month of making a request, have corrections made, or the data deleted.
- Be aware if data will be shared – Other than internally, data may be shared with custom authorities and freight facilitators.
- If there will be an effect on individuals – This applies more to social, or ad data, we know of no untoward effect.
- Not to be subject to automated decision making, or profiling – Again, more ad, or social network related.
Should you have questions on GDPR compliance, please contact us. If any person is unhappy with the way their data is being handled, they also have a right complain to the Information Commissioner’s Office (ICO).
Cookie Use & Approach
Cookies can be used for other purposes, reading the Information Commissioner’s notes on these is worthwhile. Should you not wish to accept cookies of any type, you can set your internet browser accordingly.
Our cookie use matches our overall approach to privacy, providing the openess and security you should expect from those you work with. If you have any concerns on our data, privacy, or cookie policies, please contact us at any time.